Author: NYKIEL, RONALD A.
Title: You Can't Lose If the Customer Wins: Ten Steps to Service Success
Description: Stamford, CT, Longmeadow Press. 1990. (ISBN: 0-681-41023-x). quarter-cloth and paper boards, 8vo. 132 pages. Satisfy the customer; don't force the customer to modify her behavior. The author has had broad experience in marketing, consumer behavior, executive development and corporate strategy. Very Good/Very Good.

Keywords: Service Customers 068141023x


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