Author: Bacal, Robert.
Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation.
Description: New York McGraw Hill, 2005. 1st, reprint ed. Paperback small octavo, very good condition, spine little creased, minor edgewear corners. 222 pp. This book provides solutions for everyday customer service situations for your business. ISBN: 007144453X

Keywords: business, self-help, customer service 007144453X


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