Author: Barlow, J. & Moller, C. Title: A complaint is a gift. Using customer feedback as a strategic tool
Description: Berrett-Koehler Publishers, San Fransisco, 1996 The cover shows a slight discoloration. 222 p., Soft Cover, Good.
Keywords: Management books
Price: EUR 12.75 = appr. US$ 13.86 Seller: De Alkenaer
- Book number: 350